Mpesa.or.ke (“the Website”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you access or use our services, complying fully with relevant laws, standards.
Information We Collect
We may collect different types of information from website visitors and users, including:
| Type of Data | What is Collected | Purpose of Collection |
|---|---|---|
| Device & Usage Data | IP address, browser type, operating system, activity logs | Security, analytics, website functionality |
| Google Analytics Data | Pages visited, session duration, geographical location, browser/device information | Website improvement, statistical analysis |
How We Collect Information
- Directly From You when you create an account, fill out forms, or contact us.
- Automatically through cookies and similar technologies when you visit our website, including the use of Google Analytics.
- From Third Parties such as partners and affiliates connecting with our website (for transaction processing, identity verification, etc.).
Use of Google Analytics
We use Google Analytics to analyze website usage and improve our services. Google Analytics collects non-personally identifiable information through cookies and similar tracking technologies about your interactions with our Website. This includes data such as:
- Pages visited
- Clicks and session duration
- Geographic location (based on IP address)
- Device and browser type
Google Analytics does NOT collect your personal information or account credentials.
You can learn more about how Google collects and processes data here. You may opt out by installing the Google Analytics Opt-out Browser Add-on.
Use of Your Information
We use your information for:
- Providing and improving mpesa.or.ke Guides, Calculators and Resources
- Communicating with you (notifications, alerts, support)
- Legal and compliance purposes (KYC, anti-fraud, AML regulations)
- Website analytics and service enhancement
Sharing and Disclosure
Mpesa.or.ke does not sell your personal information. However, we may share your data in the following circumstances:
- With Service Providers: For services such as payment processing, technical support, analytics (including Google Analytics).
- To Comply with Legal Obligations: Such as responding to court orders, regulatory requests, and law enforcement.
- With Trusted Partners: Only when necessary for service delivery and with strict confidentiality agreements.
Data Retention
Your data is retained only as long as necessary to fulfill the purposes outlined in this policy, and as required by law or for legitimate business purposes. When no longer needed, data is securely deleted or anonymized.
Security
We employ commercially reasonable measures to protect your information:
- SSL encryption for data transmission
- Secure storage and restricted access
- Regular system audits and updates
- Internal policies for handling sensitive data
Your Rights and Choices
As a user, you have important privacy rights:
| Right | How to Exercise |
|---|---|
| Access & Correction | Contact us to view/update your personal data |
| Data Portability | Request a copy of your data in a machine-readable format |
| Erasure (“Right to Be Forgotten”) | Request deletion of your personal information |
| Opt-Out of Analytics | Use Google’s opt-out extension for browser analytics tracking |
| Restriction & Objection | Contact us to restrict or object to specific data processing |
Children’s Privacy
Our services are intended for persons age 18 or older. We do not knowingly collect information from children under 18. If you believe we have inadvertently collected such data, please contact us for prompt removal.
International Data Transfers
Your information may be processed and stored outside your country, including Kenya and other jurisdictions, in accordance with local laws and comparable data protection standards.
Updates to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with the “Last Updated” date revised above. We encourage you to review this privacy policy periodically.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Mpesa.or.ke Privacy Team
- Contact Us: Contacts
- Address: 51 Lenana Rd, Nairobi, Kenya
Compliance with Standards
Mpesa.or.ke recognizes the heightened responsibility of handling financial, personal, and sensitive information. Our practices conform with:
- Providing transparent information about data collection and usage
- Ensuring user control over personal data
- Implementing robust security and compliance measures
- Disclosing all third-party analytics and data sharing practices
- Facilitating user access, correction, and deletion requests
- Aligning with legal, regulatory, and ethical standards
Your privacy and security are our top priorities.